How to Resolve QuickBooks Banking Error 9999

QuickBooks Online allows you to manage your business accounts and activities from anywhere in the world all you need is a computer and a working internet connection. Sometimes the QB Online app as like the desktop app encounters errors that trouble the users and today in this article, we are going to discuss one such error that affects the banking in QuickBooks Online. The error appears with an error code 9999 and displays an error message “Sorry, we can’t update your account. Please try updating again later.” You might experience a downgrade in the performance of your computer once you encountered this error. For complete troubleshooting info, follow the entire article until the end.

Important Points to Consider Before Following the Troubleshooting Steps

1. Check for the latest updates, if there are updates available that you have not installed then immediately install them.
2. Make sure to clear the cache and the temporary files from the internet browser that you are using to access QuickBooks Online and your Internet Banking.
3. Make sure your internet connection is working correctly, in case if you are having any trouble visiting the websites that you regularly visit then contacts your IT Admin to troubleshoot the internet connection issue first.

NOTE: If you are facing issues setting up direct deposit in QuickBooks Online banking then you can follow our article on How to Manage Direct Deposit for an Employee in QuickBooks Desktop for detailed instructions.

Steps to Resolve QuickBooks Banking Error 9999

Solution 1: Reconnect the Bank Feeds

1. Open QuickBooks Online and under the Accounting tab click Chart of Accounts.
2. Click the New button and choose Account Type.
3. Enter the Name under the Name Field and then select Save and Close.
4. Now select Banking from under the Banking tab at the top.
5. Now hit the Add Account option and then select Enter your Bank Name or URL.
6. Now type the name of your bank or paste the direct URL of your online banking page.
7. Now log in to your online banking account and select your bank account in QuickBooks Online when prompted.

Solution 2: Verify your Online Banking Login Credentials
Sometimes the error 9999 also arises when incorrect login credentials are used to log in to the online banking account in QuickBooks Online. Following the steps mentioned below, we will verify the online banking login credentials.

1. Open internet Explorer and go to your online banking website.
2. Enter your login credentials and hit the sign in button.
3. If you get any error, then follow the steps to reset the ID and the Password online or contact your bank for help.
4. After successfully resetting the ID and the Password, you will need to sign in again in QuickBooks Online.

Sometimes the error also arises from the banking end when the bank’s servers are down for maintenance purpose if this is the case then you can wait for few hours to get the error fixed and then call QuickBooks Support for help at (844)-888-4666.